Cloud Communications — Hype or Help?
Recently there’s been a lot of buzz about the “Cloud” and “Cloud Communications.” Is the Cloud worth taking a look at? Are there real,...
6 Keys to an Effective Auto Attendant
When it comes to contacting a business for the first time, a recent study from Software Advice found that almost half (48%) of...
VoIP for Small and Medium-Sized Business
Before we start talking about why having VoIP is such a great way to go, we should review what we mean by VoIP and unified...
5 Smart Contact Centre Strategies Designed to Improve the Customer Experience
In a recent study of more than 300 contact centres from across the globe, Deloitte found that 85% of respondents viewed customer...