When Virtualization Should Be Part of Your Communications Strategy
As the needs of today’s business become increasingly complex, so do the jobs of network and systems administrators. When designing their...
Customize Your Contact Centre To Meet the Demands of Your Customers
Nowadays, customer support is far more complex and challenging than ever before. Technology has fostered higher expectations amongst...
How Unified Communications Makes Escalating Issues Faster and Easier
When your customers call you with questions or problems they expect fast resolution. Don’t let an outdated phone system slow you down. If...
Cutting Through the Noise: The Telecom Alphabet Explained
More and more organizations are moving to upgrade their legacy phone systems, which in many cases have been in place for decades....