5 Smart Contact Centre Strategies Designed to Improve the Customer Experience
In a recent study of more than 300 contact centres from across the globe, Deloitte found that 85% of respondents viewed customer...
How Cloud Communications Can Help Seasonal Businesses
If you are involved in a seasonal business you are well-aware of the unique challenges you face. Although your sales may ebb and flow...
Top 10 Benefits of Microsoft Office 365
High Tech is a Microsoft-certified provider of Office 365. If you haven't upgraded to Microsoft Office 365 yet, here are ten good reasons...
How Unified Communications Makes Escalating Issues Faster and Easier
When your customers call you with questions or problems they expect fast resolution. Don’t let an outdated phone system slow you down. If...
How SIP Trunking Can Speed Your Company's Growth
While more and more businesses have come to understand the advantages of cloud-based telecommunications systems, it’s often hard to get...
Improve Employee Productivity With SIP Trunks
The adoption of SIP trunking continues to grow. According to a recent survey by market research firm IHS, 62% of North American...