5 Smart Contact Centre Strategies Designed to Improve the Customer Experience
In a recent study of more than 300 contact centres from across the globe, Deloitte found that 85% of respondents viewed customer...
Unified Communications Is More Important Than Ever
These days life is moving faster and faster. We keep supercomputers in our pockets and even on our wrists. We make phone calls on our...
3 Ways Unified Communications Improves Efficiency and Profitability
The ultimate aim of a truly unified communications solution is to make organizations more efficient, whilst simultaneously improving...
Customize Your Contact Centre To Meet the Demands of Your Customers
Nowadays, customer support is far more complex and challenging than ever before. Technology has fostered higher expectations amongst...
Creating Better Customer Experiences One Call at a Time
If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to...