HIGH TECH CASE STUDY: Collingwood Home Hardware

Collingwood Home Hardware and Building Centre wanted to modernize their communications so their friendly and knowledgeable staff could serve their community even better. They were searching for a vendor to help upgrade their phone system and technology infrastructure.

High Tech clearly demonstrated that our proven solution, along with our private managed Cloud, datacentre, network configuration, and cybersecurity, would increase productivity and enhance customer experience.

Summary

Collingwood Home Hardware and Building Centre are locally owned building material experts serving the residents of their community. They also supply many of the region’s premiere contractors in Collingwood, Wasaga Beach, and Southern Georgian Bay and have earned a reputation as one of the area’s best resources for quality building materials and related services. The Team at Home Hardware wanted to upgrade their phone system and add unified communications so their friendly and knowledgeable staff could serve their community even better.

At a Glance

Collingwood Home Hardware and Building Centre wanted to modernize their communications because they had an older Toshiba phone system that wasn’t meeting the needs of residents or their staff. After an internal audit, Collingwood Home Hardware and Building Centre’s three main objectives of the upgrade were: to have a system capable of handling increased customer call volume, adding a contact centre solution with performance analytics, and have mobility available for all staff. Collingwood Home Hardware and Building Centre also greatly emphasized that their team wanted to leverage industry-leading Unified Communications (UC) tools and add cost-effective SIP trunking.

High Tech Customized Their Communications Solution

Collingwood Home Hardware and Building Centre eventually chose a turn-key deployment of the award-winning Mitel Connect UCaaS (Unified Communications) solution, as designed by High Tech Communications. Collingwood Home Hardware appreciated that High Tech offered a premium platform and was an experienced telecommunications integrator with a solid track record of retail deployments. They also chose High Tech because of our detailed, data-driven technology assessment, knowledgeable implementation and post-sale team. Collingwood Home Hardware valued how High Tech fully assessed their infrastructure challenges and then customized the Mitel Connect and a Private Managed Cloud solution. To be more specific, High Tech was the winning bidder by proving how consolidating onto a modern and reliable communication and collaboration platform would increase productivity and enhance caller experience. Solution:

• Mitel Connect Unified Communications hardware and software

• Network server and related infrastructure

• MyHTCloud ... High Tech’s Datacentre and Private Managed Cloud

• SIP Trunk Services

• Warranty and Support for 5 years

• Softphone and Mobility applications for all users

• Spectralink 8440 Wireless Telephones

• Sophos Firewall

Results:

• Collingwood Home Hardware and Building Centre now experiences enhanced productivity using a single, unified platform for collaboration, softphones, conferencing, mobility and messaging

• Improved customer satisfaction and Curbside service due to more reliable call distribution technology

• A Disaster Recovery Plan with real-time back-ups and collocation services with “No single point of failure”

• Improved business processes from internal reporting capabilities

• Reduced costs through SIP Trunks replacing expensive phone lines